Help & Support

Use the report-form below to raise a non-listing related issue, for listing related concerns users must raise the request via the ‘Report-button’ found on the listing profile page, our platform moderators will aim to respond to all submitted user requests within the agreed service level agreement response times.

Report Fraud

Use this report type to notify the platform of financial related fraud and fraud related to the infringement of personal information.

Create a support case
Technical Issue

Registered users must use this report type to notify the platform of any technical related Issues; our platform moderators will aim to respond within 24 hours of the report being received.

Login required
Payment Issue

Users must be logged into their user account to raise a dispute regarding payments, please refer to the refund section of our terms and conditions.

Login required
Complaint

Submit a complaint about Belina or its services using the report form below. Include relevant details in your description so our team can review your concern.

Create a support case
Report a Listing

Listing-specific concerns should be reported from the listing profile page using the report widget while viewing the suspected listing.

Submit a non-listing report

Technical and payment reports require login because they relate to account-specific or transaction-specific issues.

Service Level Agreement (SLA)

Listing Related Concerns within 48 Hours

  • Illegal Content
  • Image-based child sexual abuse material (CSAM)
  • Child sexual abuse material (CSAM) URLs
  • Intimate image abuse
  • Extreme pornographic offence
  • Animal abuse and bestiality
  • Abusive offensive/ discriminatory language
  • Identity theft from fraudulent deepfakes
  • Data infringement of personal information
  • Human Trafficking and Modern Slavery

Non-Listing Related within 24 Hours

  • Technical Issues
  • Payment Issues
  • Fraud-related financial services offence
  • Complaints — response within 7 days
  • Appealing a decision made to your account — 14 days for a decision

Official Enquiries

Legal enquiries and official referrals are to contact the main belina email inbox including the appropriate subject line:

  • Charity
  • Police
  • Law Enforcement
  • Office Of Communications (OFCOM)
  • Information Commissioners Office (ICO)
  • Third-Party Organisations

We will aim to respond to all official enquiries, as soon as reasonably practicable.

Uploading Evidence

Evidence file uploads are a registered-user capability and will be introduced through Belina's account reporting workflow. This feature is not currently active.

You can still submit a report using the report form on this page. If you are not registered, you can also report suspected illegal content or listing-related concerns from the relevant listing profile.

Appealing a Decision

Registered users who wish to appeal a decision or adjudgment made to their account have the right to object and intervene in writing.

Where the account remains active, appeals will be managed through the registered-user account workflow:

Login > My Account > Help & Support > Submit Ticket > Fill Form

This account workflow is currently being introduced as part of the development of Belina's reporting and support system.

Where an account has been suspended and the user cannot gain access to their account, the user should submit the appeal in writing to;

Users can expect a response within 14 days of the appeal being received.

Registered users will be able to manage all support cases and appeals through their user account as the account support workflow is introduced. Non-registered users should expect a response by email within the applicable Service Level Agreement (SLA) response times.

Frequently Asked Questions

Listing-specific concerns should be reported from the listing profile page so moderators can review the correct advert context.

Users can submit a complaint or support case with relevant details. Belina may review moderation decisions against the platform rules.

Use the support form on this page and choose the closest report type, such as fraud, technical issue, payment issue or complaint.

Include the listing link if relevant, a clear subject, your contact email where required and a concise description of the concern.